Delivery, Terms & Conditions
Delivery
Delivery Time
Finished items held in stock will be dispatched within 1-3 days using an overnight courier. If we do not have a finished model in stock then delivery may take anywhere between 2 weeks up to 10 weeks depending on what parts we have available or in progress to complete your order.
If you have a delivery deadline - e.g. a birthday or anniversary, then please use the contact us page and we will do everything possible to meet your deadline.
Bespoke items can take over 3 months from start to finish, again there are many variables so please contact us to discuss your requirements.
Delivery Costs
UK Mainland Delivery - This is included in the quoted price on the website.
International Deliveries - Courier prices will be added to your basket at checkout once the delivery address is confirmed. We use a range of couriers - UPS, FedEx, DHL and DPD, depending on which country the goods are being delivered. Most International deliveries (EU and USA) are overnight with others generally being delivered in 1-3 days.
Terms
TERMS AND CONDITIONS OF SALE
Thank you for visiting our website. As you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lejeune's relationship with you in relation to this website. The term ‘you’ refers to the user, or viewer, of our website. The following terms and conditions apply to all usage of the Lejeune website. The products offered on this website shall be governed by English Law and will be subject to the jurisdiction of the English Courts. These terms and conditions do not affect your legal rights.
ABOUT US AND CONTACT
Louis Lejeune Ltd. is a UK registered limited company No 00280760 registered to 71 High Street, Wilburton, Ely, Cambs. CB6 3RA
You can contact us by telephoning + 44 (0) 1353 740444, emailing info@louislejeune.com or by post to the Registered Office.
If we have to contact you we will do so by telephone, or by writing to you at the email or postal address provided to us in your order.
TERMS OF USE
The content of this website is for your general information and use only. It is subject to change without notice.
Neither we or any any third parties provide warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found on this website. You acknowledge that such information and materials may contain inaccuracies or errors, and your use of any information or materials from this website is entirely at your own risk.
From time to time, this website may also include links to other websites. These links are provided to provide further information and do not signify that we endorse the websites. We carry no responsibility for the content of linked websites.
People are allowed to link to the homepage of our website in a way that is fair and legal and doesn’t damage our reputation.
We reserve the right to refuse service to anyone for any reason at any time.
PAYMENT
The price for our products will be the price indicated when you press “Confirm Order” on the checkout page when placing your order, or the price stated in our confirmation email following your order. Unfortunately, we are no longer able to delay taking card payments until an order is ready to ship so your order now needs to be paid in full at the time of ordering irrespective of delivery time. Bespoke or Special Orders will require an initial deposit before any work can begin - this will be made clear at the quotation stage. In the event of a discrepancy or an error in our online prices we will either contact you to refund or take payment for the difference or otherwise the order will be refunded in full.
Method of payment: We accept Visa, Mastercard, American Express and all major debit and credit cards. If you are shopping from outside the U.K, your card provider will convert the transaction to your own currency.
Payment to Lejeune can be made through the website by debit or credit card. Alternatively, we accept payment by bank transfer or cheque (subject to limits and conditions). Please contact us when making an order if you wish to use one of these alternative payment methods.
For the secure processing of your payment, we use the Stripe payment gateway and bank transfers to our company account.
Value Added Tax: All prices include UK VAT at the appropriate prevailing rate. International orders are not subject to UK VAT.
All personal information supplied by you, including credit card numbers and contact details, is safeguarded on secure servers. A receipt will be dispatched along with your order or sent separately to the billing address if this differs to the shipping address.
Payment is required in full prior to delivery. Any failure to comply with payment terms will incur interest charges of 4% per annum above the Bank of England base rate, from the payment due date until the date of payment. We reserve the right to cancel any sale if payment terms are breached. Any deposit agreed and paid to reserve or secure an item will be non-refundable in the case that the order is subsequently cancelled.
Full legal title to the items will not pass until payment is received in full in cleared funds.
RETURNS AND REFUNDS FOR CONSUMERS
The following clause only applies if you are a consumer.
If, on receipt of your order, you are unhappy with your purchase, you may cancel the contract within 14 days of taking delivery of the goods by notifying Lejeune in writing. You may return the item at your cost or pay for our courier to collect it (the cost of collection is £15 and collection can ONLY be done from UK mainland addresses) for a full refund of the goods as long as the item is not soiled, damaged or has been altered in any way. Your statutory rights are unaffected.
Goods made bespoke in regards to style, model, fit or finish cannot be returned unless they suffer from a manufacturing defect.
For standard products ordered from our website and if you wish to cancel your order prior to delivery, we will be pleased to give you a full refund. Bespoke or tailor-made orders are non- refundable once ordered.
RETURNS AND REFUNDS FOR TRADE CUSTOMERS
The following clause only applies if you are a trade customer.
Trade customers are not permitted to return items once they have been despatched and should satisfy themselves about the items before submitting an order, as all sales are final.
FORCE MAJEURE
If Louis Lejeune Ltd. is prevented, hindered or delayed in or from performing any of its obligations under this agreement by something beyond it’s reasonable control, including lack of workforce, the Company shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.
SEVERABILITY
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
LIABILITY
In all cases, Louis Lejeune Ltd. supplies goods on condition that our liability for any fault or defect in quality is limited in amount to a sum not exceeding the purchase price of the goods supplied. Louis Lejeune Ltd. cannot be held responsible for any damage or injury caused by mounting a mascot to a motor vehicle.
COPYRIGHT AND IMAGE RIGHTS
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.